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Terms of Service

Terms of Service

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These General Terms of Service govern the sale of products and merchandise by SARAH ALEXANDER.

Whenever we refer to “SARAH ALEXANDER”, “we” or “us” in these terms of service or elsewhere in this Website, we are referring to SARAH ALEXANDER.

SARAH ALEXANDER is a trading name of Ivory & co. Ltd, a company registered in the United Kingdom. Our registered address is :

The Old Forge
Church Lane
Earls Croome

If you have any questions these terms of service, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on 01684 594562 or by email at or by post using the address given above.

Company Registration Number 4268255.
VAT Registration Number 320036855


These terms of service as well as our Privacy Policy apply to your use of and access to the Website. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to SARAH ALEXANDER for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.


In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your full legal name, phone number, e-mail address and other requested information as indicated. You will be required to provide payment details that are both valid and correct, and you confirm that you are the person referred to in the billing information provided.

The website is available only to individuals and others who meet the SARAH ALEXANDER terms of eligibility, who have been issued a valid credit/ debit card by a bank acceptable to us, whose applications are acceptable to us and who have authorised us to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. SARAH ALEXANDER reserves the right to restrict multiple quantities of an item being shipped to any one customer or shipping address and reserves the right not to fulfil an order and process a full refund accordingly.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where SARAH ALEXANDER feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/ debit card number, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.


By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 01684 594562, by email at Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary).

By placing an order via this Website you are making an offer to SARAH ALEXANDER to purchase and have delivered the goods detailed in your order upon the terms described in your order.

When you have placed an order for goods we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and SARAH ALEXANDER for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card will be authorised and processed when your order is placed. This does not affect your legal rights.   If we are unable to fulfil your order, you will receive an email from us informing you that the order has not been accepted and we will refund the payment for your order to you.


When you submit your order, you are offering to buy the Product(s) at the price set out in the order.

Delivery charges (where applicable) and any import duty and taxes incurred will be added to the total amount due when you view the Product(s) in your Shopping Bag. The total cost for the Product(s) and any applicable delivery charges will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.

Prices and availability of goods are subject to change without notice. Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your order we will contact you and ask if you wish to proceed at the correct price.

It is always possible that, despite our best efforts, some of the Product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.


Please note that a delivery charge will be added to your order value where appropriate. .

All dates quoted for delivery are estimated delivery dates only and may be subject to change. By accepting these terms of service and requesting delivery, you are making an offer to SARAH ALEXANDER to deliver the goods detailed in your order upon the terms and charge described in your order. Ownership, title and risk of the goods will pass to you when the goods are placed at your disposal.

For full information please see our SHIPPING page.


We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products. Thus we cannot guarantee that your computer or mobile monitor’s display of any colour will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.


We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.


You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification.

You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Care Team as soon as possible with your Order reference number to hand.

If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). You will need to return the item(s) by post.

For more information please see our RETURNS page.


To redeem a promotion or offer code, insert the Code in the “Voucher / Offer Code” box on the Shopping Bag page of the Site and click “Update”. If valid, the Code will be applied.

In addition to any Code specific terms and conditions, the following conditions apply to all Codes:

Only one code can be used per Order. Codes can only be applied to full price items. (Codes cannot be applied to sale items) Codes are non-transferrable and no cash alternative is available. Orders must be made prior to 23:59 GMT on the closing or expiry date of the Code (if one is specified)

All offers and promotions are dependent on stock availability.  Offer codes and promotions may be amended or removed at any time.  These Terms of Sale apply to purchases made using a Code


These terms and conditions and any contract between you and SARAH ALEXANDER* for the sale of products, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales. We each irrevocably agree that the courts of England and Wales shall have jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this contract or its subject matter or formation

If any provision of the Terms is found by a court of competent jurisdiction to be unenforceable or invalid, we each nevertheless agree that the court should endeavour to give effect to our respective intentions as reflected in the provision, and the other provisions of the Terms shall remain in full force and effect.